Better Customer Experience

2019 was a year when many individuals established goals and set new expectations for their businesses. We all felt as if the new year would bring new business and opportunities. 2020 came and hit us like a ton of bricks and knocked everyone off their course to success. However, 2021 should have been the year that we all regained our balance and set a new focus on what our goals are. The beauty that was born from such an ugly year was the fact that we can now take those bricks that hit us, build new dreams, and set new goals.

The advantages we have today are the lessons that came with each brick. How can we better engage with our clients? How can we set up even better websites and online ordering systems? What can we do to ensure that our customers will receive a safe and healthy dining experience?
The newest trend is also the oldest and most valuable trend ever in this industry—the customer experience. I am optimistic about the future of business and the catering industry because we can finally return to creating those out-of-the-box, forward-thinking experiences that our clients are paying for.

Want to be successful in 2022? Be creative. Be innovative. Remember the client!

Chef Gregory Taylor, CEO/Creative Director, The Black Fox Company; Executive Chef, Chef Greg Taylor & Co.