FAQ and support

Support contact info:

For further information or need help with any elements of the event, please contact the following:

For general questions about the event and registration: SRvirtualevents@informa.com

For help with watching content sessions or catching up on demand: impower@gramercytech.zendesk.com

For any help needed with meetings and networking: support@brella.io

Conference support

How do I view content live and on demand?

Content will be either shown at a set time, live on the stage tab or in 'Sessions On Demand.'

Sessions will be uploaded at the end of each day and available on demand until October 23rd. You do not need to register or sign up for live sessions; just go to the relevant stage at the appropriate time. All times are in the timezone of your login device.

How can I ask a question to the presenter during the live sessions?

While a session is playing live in the relevant stage tab there is a window for you to enter your questions to the speaker.

You can see the questions already asked and “upvote” that same question instead of typing it again. The speaker will have admin view to the questions and will address at their discretion.

How I network with people at IM|Power?

Every attendee of IM|Power gets access to our partnering platform Brella®, which allows you to identify prospective partners using advanced search capabilities and manage all your meeting requests in one place. In case you have not received your login credentials or have partnering related queries, please contact the partnering team at:

srvirtualevents@informa.com.

How long will the IM|Power event portal be accessible for?

The event portal will be accessible until October 23rd.

Don't forget to test your computer and browser settings!

Please visit: browsertest.eventfinity.co to test your computer and browser settings before joining sponsor rooms.