Improve Financial Applications for the Work-From-Home Era

Seven capabilities driving WFH user satisfaction and loyalty

Pitfalls Financial Software Introduces to Remote Workers

The COVID-19 pandemic is pushing financial organizations to permit millions of employees across the globe to work from home (WFH). Companies like Amazon and Google are even extending this practice past the pandemic by signing off on indefinite WFH policies. This presents a big opportunity for application developers that can provide secure, efficient, compliant, and collaborative solutions for digital document and form processing.

Overnight, financial institutions moved all processes including investment management, account creation, loan processing, mortgage applications, credit inquiries, and more to digital-only processes. These complex requests often involve multiple forms and file formats, which can create a disjointed bucket of information to navigate. If one page or signature is missing or illegible, an entire inquiry can be placed on hold.

These delays, in turn, strain the relationship between the financial institution and customer. And in times of economic uncertainty driven by COVID-19, a few days of delay could mean a business fails or an individual suffers unnecessary hardship.

To stay competitive while working remotely, your customers need:

Advanced document viewing and form processing features.
Burnt-in data redaction for personally identifiable information (PII).
A guided workflow process that alerts approvers to next steps.
A way to cleanly and legibly aggregate hand printed and digital content from multiple sources.
The ability to convert all necessary information, regardless of file type, into a single PDF.

Adding this functionality can be easy. Instead of pulling internal app developers away from core product work to build the aforementioned features, read on to discover how top financial organizations are partnering with third parties to deliver in-demand digital document and form functionality in just a few weeks instead of months or years.

Read on >>

7 Document & Form Capabilities Financial Organizations Need

As the COVID-19 pandemic continues to reshape the worldwide economic landscape at a rapid rate, application developers and product managers must continue to include the evolving feature set end-users need to transact business efficiently. Discover seven document and form capabilities financial organizations need to efficiently move business forward in 2020 and beyond.

1. Viewing and Conversion

Loan applications and other financial processes require a myriad of forms, images, and document types. To save money on native application seats and improve efficiency and security, financial institutions can leverage viewing and conversion APIs and SDKs that unify collaboration across file types, users, browsers, and devices.

2. Speed

Lending requests are on the rise as organizations seek to weather COVID-19 challenges. Struggling to keep pace with exponential demand, banks are looking for more efficient ways to process requests without compromising security or internal lending requirements. With SDK and API integrations empowering software to be a one-stop-shop for financial processes, more end-users complete tasks efficiently

3. Clarity

Many financial organizations need form and imaging solutions that can clean up scanned documents and images for easy readability. By removing smudges, speckles, and skews, scanned documents can easily be read and identified, even by an OCR engine.

4. Collaboration

With built-in annotation tools like text comment, highlight, and stamp, HTML5 document viewers can provide financial organizations a more efficient way to collaborate under a single, customizable framework. Users can add individual annotations and collaborate on revisions with layering functionality that still maintains the original file’s integrity.

5. Security

Remove sensitive content from documents to prevent misuse and protect specific parties with integrated redaction functionality. Permissionsbased access also enables departments to share information freely without compromising security.

6. Compliance

Organizations in the financial sector are required to adhere to several regulations, which often include but are not limited to PCIDs, SOX, GDPR, and HMDA, and if they fail to comply they could be served a hefty fine. By integrating an SDK within your compliant software solution, you’re enabling endusers to practice safer information sharing without opening any third party apps.

7. Aggregation

Compiling various file formats can be time consuming and create a disjointed user experience. For this reason, top financial software developers integrate a form aggregator into their product that not only compiles Word documents and PowerPoint files into a neat, easy-to-use PDF, but also .png, .jpg, .esp, and .pdf files as well.

Accusoft is a software development company specializing in content processing, conversion, and automation solutions. From out-of-the-box and configurable applications to APIs built for developers, we help organizations solve their most complex content workflow challenges. Our patented solutions enable users to gain insight from content in any format, on any device with greater efficiency, flexibility, and security. Visit us at www.accusoft.com