Like most industries, fintech and banking have experienced massive disruptions in the past six months. As we’ve gone through the process of enforced change, the big question facing our industry is essentially the same as the one facing the entire world right now: what is the new “normal” going look like?
There’s no easy answer to that question, and the unsatisfying truth is that we probably won’t discover what “normal” looks like until we get there. That said, there are guiding principles we can all use to steer ourselves towards a status quo that works for everyone. To me, the most important of these principles is getting back to the fundamentals, the reasons why so many of us are interested in and engaged with fintech in the first place. Fintech enables and accelerates core value propositions at every step of the value chain, and the time is right for the industry to step up and demonstrate that the technologies which have been created over the past decade are capable of making a real impact on the world beyond our own little bubble, helping individuals, banks, and technology companies alike.
This is a moment that people will remember. Customers will remember how they were treated by their banks, and banks will remember which tech companies helped them take care of their customers (and which didn’t). Stay focused on the big picture, and get remembered for the right reasons.
With that said, I welcome all of you to FinovateFall Digital 2020. It may not look like we thought it might at the start of the year, but we’re excited to be able to connect so many of you in a virtual setting to see exciting new technologies and hear from world-class speakers who can give you the insights you need to carry on.
We hope you enjoy it, and, as always, keep innovating!
