We asked Black-owned agency leaders what changes they've seen in the past year – and how brands can do more
The pandemic changed everything. A collective outcry for an end to systemic racism reverberated. 2020 forced brands to change the way they operated. Many pledged to work with more minority-owned businesses. Did it lead to any real change?
By Ann Gynn
We asked five Black-owned marketing agency leaders what impact they’ve seen in the months since and how they’re faring during the economic upheaval the pandemic caused. All the leaders we talked to say their businesses are in an upswing. Most attribute that to a side effect of the pandemic – the rush to digital experiences. Some say corporate commitment to work with Black-owned businesses has played a role, too. And they all see opportunities for marketers to do more to address and support underrepresented communities.
Blue Surge Marketing Agency is experiencing an upward trend since last spring, says its president, Godson Michel. Much of the agency’s growth has come from first-time entrepreneurs. During the pandemic, people who lost their jobs or were laid off began recognizing the value in not being reliant on a single employer and diversifying their income streams. They’re increasingly launching brands, which need digital marketing support, to turn their passions into monetizable avenues.
Blue Surge Marketing Agency President Godson Michel says, “we’ve gotten more requests for starting directories in the past six months than in our agency’s entire history.”
Blue Surge does see more interest from large companies, too, and it has seen a business boost from brands wanting to work with a Black-owned digital agency. “We recognize this is an effect of summer 2020’s historic civil rights movement,” Godson says. Some of that work has included the development of minority-owned business directories. “With consumers being more conscious of racial inequity and the lack of centralized ways to support Black and African-American-owned enterprises, we’ve gotten more requests for starting directories in the past six months than in our agency’s entire history,” Godson says. Christine Michel Carter, bestselling author of Mom AF, senior contributor at Forbes, and multicultural marketing consultant, has seen year-over-year growth for her business. The COVID-19 shutdown exposed and exacerbated hardships for working moms, and that prompted more employers to seek her counsel.
Multicultural marketing consultant and best-selling author Christine Michel Carter says 2020 was the catalyst that justified investing in diversity and inclusion.
She also has seen more companies saying they want to work with minority-owned businesses. While her clients aren’t having more conversations about diversity and inclusion, she has noticed an effect – the time to close deals has dramatically reduced. “I attribute this to organizations always hearing internal feedback about the importance of diversity and inclusion, but 2020 was the catalyst that justified investing in the topic,” Christine says.
Juntae DeLane, founder and chief strategist of Digital Delane, has seen his business double since last spring. Clients are investing in digital marketing because it’s often the only way they can engage their target audience during the pandemic. “As a full-service digital marketing agency, we’re able to help them increase awareness and conversions in the digital space,” he says, in part through producing virtual events.
For 2021, he sees companies focusing on the “new normal” – building brands, campaigns, and launches that consider the shifts in consumer behavior, technology, and diversity and inclusion.
Digital marketing as the primary option in 2020 also meant an increase in business for Content Monsta, the B2B digital content marketing agency co-founded by A. Lee Judge. He says Content Monsta’s focus on creating multimedia pillar content meant much of his pre-pandemic business started with in-person video shoots or on-site podcast recording.
A. Lee Judge, co-founder of B2B digital content marketing agency Content Monsta, says replacing in-person video and podcast recording with remote services let the agency “not just survive but to strive during the pandemic.”
Fortunately, they’d already planned to expand their digital services. “Remote live video and podcast production were on our services roadmap back in 2019, but we did not expect those services would be thrust to the forefront of our offerings in 2020," Lee says. "Being able to replace our in-person content creation with remote services was the key that allowed us to not just survive but to strive during the pandemic.”
Sydni Craig-Hart is co-founder and CEO of Smart Simple Marketing (and a fourth-generation entrepreneur). The content marketing consultancy works with big B2B firms like Google, Facebook, Oracle, and other technology brands, advising on how they can connect better with their audiences of women- and minority-owned firms as well as small businesses. When the pandemic hit, six months of revenue evaporated as three big contracts were put on hold just as they were about to be signed. Smart Simple Marketing survived by using its savings and securing a loan from the Paycheck Protection Program. The company’s good record-keeping and solid banking relationships helped it access the loan funds in just eight days. But Sydni knows her experience was rare. Traditionally, small Black-owned businesses don’t have the access, networks, or money needed to navigate pandemic challenges.
Smart Simple Marketing CEO Sydni Craig-Hart says her corporate clients now have leadership support for the multi-phase, high-dollar minority- and women-owned business projects they wanted to do long ago.
To help, in less than two weeks, Smart Simple Marketing produced a virtual summit to give small business owners tangible advice and have conversations that addressed their specific needs and circumstances. They continued their visibility campaigns via speaking, direct outreach, and digital marketing. By July, their existing clients began coming back. And by the end of the year, they’d onboarded three new clients. Today, revenue is right on track, and Sydni sees a bright 2021 for the business. The difference? Corporate teams working with Smart Simple Marketing now have leadership support for the multi-phase, high-dollar minority- and women-owned business projects they wanted to do long ago.
Looking beyond their own businesses, these marketing experts also have some thoughts on brands’ commitment to diversity and inclusion. All replied with some version of this: Big statements are OK. Actions are better. Relevant and helpful actions are best. Juntae DeLane sees some progress as more brands connect with and amplify Black businesses and share more Black voices and perspectives. “The narrative surrounding Black businesses is starting to shift as diversity and inclusion is fostered across all business functions,” he notes.
Digital Delane’s founder and chief strategist Juntae DeLane says “the narrative surrounding Black businesses is starting to shift as diversity and inclusion is fostered across all business functions.”
But the picture isn’t perfect. The biggest misconception in marketing about diversity and inclusion, Christine Michel Carter says, is that “myriad races on content + ‘we’ statements = diversity and inclusion.”
JUST CUTTING A CHECK DOESN’T CUT IT
Brands whose values drive them to take a stand against systemic racism must do more than make donations, Sydni Craig-Hart advises. “Writing a check does not absolve you of your responsibility to do the work. It’s not going to fix anything with your audience.” Creating meaningful impact, she says, requires sustained, committed investment. For example, instead of writing a $5 million check to a Black-focused nonprofit, Sydni says a company would do better to spend:
As Lee Judge notes, “Unfortunately, for many, it’s just a hot topic that is fashionable to be a part of – not a commitment.” Companies don’t benefit just by “showing” their commitment to the public, he says. “Diversity in your content is no more than a façade if the company does not have diversity in its upper ranks.” Management should represent the same demographics the company is marketing to.
“No company should assume that they understand a culture,” Lee says, “or even how to market to a culture of people if no one from the culture is part of the decision-making process.” A company committed to diversity cultivates it by listening to underrepresented voices, hiring them, putting them in leadership roles, and promoting them to equity positions, says Michel Godson.
“What some companies may have gotten away with in 2011 will not work in 2021,” Godson adds. “Avoiding and deflecting social and racial injustices,
especially when they are the main headlining topics of the day, is a weak position. Even in the face of adversity, taking a stand lets consumers know you’re holding firm to your company’s core values.” And if you’re not living those values? Beware. “Consumers can sniff out inauthenticity a mile away,” Godson says.
Authenticity requires rethinking all those internal marketing conversations.
Marketing teams would do well to rethink how they understand their audiences. “In marketing, we make this mistake of creating personas in conference rooms with other people who look like us … We get cocky and arrogant about how well we know our customer,” Sydni says. A fresh perspective is essential. And that doesn’t just mean making an internal team member who is a member of a minority the “expert” for all things multicultural.
That’s unfair because, she points out, “They’re not trained (on multicultural marketing). They don’t represent all minorities or even all the minorities in their own community.” Outside experts in multicultural marketing know what’s happening across industries and geographies and how to use that insight to advise and improve what’s being done at the company. Relying on them takes the pressure off the employee: Voicing a different opinion or challenging the status quo is risky.
In the end, demonstrating your company’s commitment to diversity and inclusion requires taking an action – and that can seem scary to even the most well-intentioned.
But don’t let fear and anxiety get in the way or dictate your action or inaction, Sydni says.
“It’s going to be uncomfortable. An action may be right, and it may not be. But you can’t not do – that’s making it about you.” CCO
Ann Gynn edits the CMI blog. Ann regularly combines words and strategy for B2B, B2C, and nonprofits, continuing to live up to her high school nickname, Editor Ann. Former college adjunct faculty, Ann also helps train professionals in content so they can do it themselves. Follow Ann on Twitter @anngynn or connect on LinkedIn.
